Our Shipping Policy
Please request a quote for shipping before bidding or buying an item. Please do not assume how much an item will cost to ship to you. Most items require freight; NOT FedEx, UPS, or USPS. There is a crating fee and a crating process, the item must travel hundreds to thousands of miles, and many factors go into the price of shipping. You may call or email us and we will walk you through the process and answer all of your questions. We pass our discount along to our clients. With the sheer volume of freight we ship annually, we receive a much higher discounted rate on shipping than your average non- commercial seller. This means that the price we receive from the freight companies and pass on to you is much cheaper than setting up your own shipment. Local pick up is available at no extra charge!
A fee will be applied to your total invoice in order to properly package and crate your item for shipment, depending on your item.
Unfortunately, shipping damage is an issue among the freight industry. Even though we crate, palletize, and use protective materials on our items, we sometimes cannot control mishandling or damages that may occur while in transit. We specifically include a large shipping sticker that asks the buyer to examine the freight before accepting it. If there is any damage, it must be indicated on the Bill of Lading that the driver gives you to sign. If you do not examine the merchandise and you still sign for it, we will NOT be able to file a claim or hold the shipper responsible. Freight companies are able to deny millions of dollars in damages because items were not inspected at the time of delivery and were not marked as “damaged” on the Bill of Lading. If your item has been crated, please expect to uncrate it and inspect it before the driver has left and before you sign for it. The driver is obligated to wait until you have completed the inspection. If he or she tries to rush you, or you are in any way unhappy with the delivery, ask to speak to his or her dispatcher. You are also welcome contact us for assistance.
If you are having your item shipped to a residence, please let us know as freight companies charge a separate residential delivery fee. If you are running a business out of your home, you are still classified as a residence. Freight is generally bulky and heavy. This means that it must be lowered to the ground from the truck, which is usually 3-5 feet off of the ground. If you do not have a loading dock or a forklift at your delivery site, you will need to use the truck’s lift gate to lower the item to the ground. Freight companies charge a separate fee for this service so please let us know if you do or do not require a lift gate on delivery. Unless you pay for and make arrangements to have the freight company bring your item(s) inside, they will not do it. Freight deliveries are sidewalk / curbside only. You must have the tools and man power to uncrate your item and bring it inside. The driver is not required to provide any tools or assistance.
Please read the listing and make sure you understand the dimensions. It is your job to make sure the vehicle you arrive in can accommodate the equipment you are picking up. We are always more than willing to assist our clients in loading equipment as long as the vehicle can accommodate the item(s). Removing wheels, handles, or any dismantling of the item is the responsibility of the buyer. Please make sure that you are prepared and have tools, stretch wrap, straps, rope, blankets, cardboard, etc. We do NOT supply these items.
All equipment is designed to be transported in its original vertical position. We strongly oppose lying the item(s) down and/or transporting equipment in any way other than its original position. If you choose to lay your item down, we will not be responsible for malfunction or damages.
If you have any questions please feel free to contact us at Support@directkitchenequip.com